New Partner Experience Team Lead - Italian Speaker

Manchester - Main Officefull-timelead

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Quick Summary

Overview

New Partner Experience Team Lead - Italian Speaker Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

Requirements Summary

Experience in the food-tech or marketplace industry. Strong analytical skills with the ability to use data to inform process improvements. Why Join Us?

Technical Tools

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Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an New Partner Experience Team Leader to join our Manchester team. In this role, you’ll lead a team of Italian-speaking New Partner Experience agents, guiding them to get new restaurants running on Deliveroo and helping them scale their order volume from day one.

Responsibilities

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You’ll be joining the SMB (Small & Medium Business) team. Reporting to the EU Head of New Partner Experience, you’ll be responsible for the daily success of our onboarding operations for the Italian market, ensuring our partners are set up for long-term growth.

Here’s what your day-to-day might look like:

Nice to Have

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Experience in the food-tech or marketplace industry.
Strong analytical skills with the ability to use data to inform process improvements.

What We Offer

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At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!