Courier Service Manager

Deliverr is looking for an effective Courier Service Manager (CSM) who will be the voice of a Delivery Team (DT) in Deliverr’s regional operations

He/she should excel at two-way communication with DTs to understand a DT’s expectations, preferences issues and implement initiatives that address DT concerns, improve DT’s Deliverr experience and ensure business objectives are met.

He/she should be able to act as an active check for any processes started by other Deliverr stakeholders to ensure a DT’s experience is not affected. Plan, coordinate, implement any city-level engagement activity needed.

Plan, organize, direct, control and evaluate the operational activities and operations of courier services within Deliverr

Co-ordinate the duties of support/shift supervisors and other team members

Ensure new DTs learn the processes and get comfortable in the system in the shortest possible time. Conduct regular surveys, focus group discussions and frequent interaction with DTs at hubs to hear their issues and understand their needs.

Share feedback on DT sentiment, issues faced at an area level regularly to the executive team

Interview, hire and oversee training for staff

Track NPS across areas and identify issues. Co-ordinate launch of any new initiatives

Review the effectiveness of assigned deliveries and implement changes to delivery operations

Prepare and submit budget estimates and administer the expenditures of courier/delivery operations

Generate reports and brief executives about operational efficiencies