Support Services Analyst

Company Overview: We are a premier ERP solution software provider specializing in advanced accounting and project management solutions. Our team is committed to delivering exceptional support to our clients, ensuring they can fully leverage the potential of our software. We take pride in our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills.

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing troubleshooting and support to our clients. The ideal candidate will possess accounting/bookkeeping knowledge, with experience in one of Deltek’s Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) being a plus.

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Responsibilities: 

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  Provide quality accounting software support to clients using Deltek products. 

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  Responds to incoming support requests in a prompt, professional and helpful manner  

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  Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge. 

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  Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications: 

• Experience in customer service and/or software support. 

• Clearly document all customer interactions, issues and resolution per our best practices guide. 

• Experience with support of accounting software is desired. 

• Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting. 

• Proven ability to work successfully in a team environment and effectively organize tasks based on priority. 

• Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues. 

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.