Office Experience Lead

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As the Lead of Office Experience for UKI & Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team.

Your main responsibilities will be split into the following four core areas:

• Culture & Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to compliment our wellness and DE&I initiatives. Establishing unified, global consistency across UKI and Global Studios. 
• Workplace Operations & Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work. Alongside this, ensuring our designated offices are safe, secure, legally compliant, and structurally sound.
• Team Leadership & Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney.
• Budgeting & Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices.

In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture. 

We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example.

If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team.

Workplace Operations & Atmosphere

• →Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces.
• →Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices.
• →Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments.
• →Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors.
• →Health & Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations.

Culture & Employee Experience

• →Agency Events & Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings.
• →Wellness & Inclusivity: Direct office-wide wellness initiatives and support local DE&I efforts to make our workspaces inclusive and welcoming for everyone.
• →First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires.

Team Leadership & Multi-Site Alignment

• →People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles.
• →Quarterly Travel: Visit the Manchester and Dublin offices quarterly to connect in person, review operations, and support the local teams on site.
• →Performance & Development: Conduct regular 1:1s and performance reviews, empowering your team to take ownership of their local spaces.

Budgeting & Financial Management

• →Budget Ownership: Own and manage the overall operational budgets for all designated offices, ensuring cost-effective spending across facilities, operations, and social events.
• →Team Support: Guide and collaborate with the local Front of House teams to track their local spending, reconcile invoices, and flag variances.
• →Financial Reporting: Regularly review and report on office expenditures, identifying opportunities for cost savings and operational efficiency.

• Hours: Monday to Friday, 9:00 am – 6:00 pm.
• Flexibility: Occasional flexibility required outside of core hours to support early morning or evening events.
• Location: Hybrid working, with a minimum of 3 days a week based in our London office.
• Travel: Quarterly visits to our Manchester and Dublin offices to support and align with the local teams.

• Highly computer-literate with advanced Microsoft Office (Word, Excel, Outlook, PowerPoint & Keynote are essential).
• Excellent verbal and written communication skills.
• Superb organisational and multitasking skills.
• Ability to take care of highly confidential information.
• Service-oriented and great interpersonal skills.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Flexible with the ability to adapt to changes in work priorities.
• Someone who is conscientious.

• Choice of medical healthcare providers (Bupa or Medicash).
• 26 days full-time equivalent (pro-rated accordingly for part-time).
• Company Pension Scheme.
• Employee Assistance Programme.
• Ride to Work Scheme.
• Season Ticket Loan.
• Enhanced family friendly policies.
• EV Car Scheme.
• Workplace Nursery Voucher Scheme. 
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.