Service Coordinator

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

• →Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• →Continually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided tickets
• →Run, review and manage department reports to ensure department is meeting customer expectations and commitments
• →Assist with billing paperwork and meeting customer billing document requirements
• →Create and maintain service tickets to ensure service dates are met
• →Work with estimating team to provide service quotes when required
• →Aid field techs with technical/mechanical troubleshooting/problem solving
• →Provide accurate work orders and picking lists to the warehouse for inventory pulling
• →Other responsibilities as assigned

• Experience using Microsoft Office Suite
• Experience in the door industry is a plus but not required
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized, and the ability to multi-task
• Represent the company in a professional manner

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)