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Senior IT Support Engineer

DenmarkOn-sitesenior

OtherIt Support Engineer

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Key Responsibilities

incident management, problem management, request fulfilment, access management, asset management according to ITIL guidelines.

Technical Tools

OtherIt Support Engineer

Provide advanced technical support for hardware, software, and network issues.
Troubleshoot and resolve issues related to Windows/Mac OS, Office 365, desktop/laptop hardware, mobile devices, printers, and network connectivity.
Provide on-site support and support for remote users.
Assist in deployment, configuration, and maintenance of IT systems and software.
Document problem resolutions and contribute to the internal knowledge base.
Collaborate with L1 and L3 teams for smooth incident escalation and resolution.
Participate in system upgrades, patches, and deployments.
Participate in after-hours support as needed.
Ensure adherence to company IT policies, compliance, security standards, and best practices.
Provide end-user training and support as needed.
Representing the IT department in a customer-friendly and professional manner
Maintains an up-to-date and complete inventory of hardware and software.
Train and mentor junior IT staff and help develop technical skills within the team.
Develop and maintain documentation for systems, processes, and procedures
Lead assigned projects

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent
experience).
3–5 years of experience in a technical support or helpdesk role.
Skilled in the principles of IT service operations processes: incident management, problem
management, request fulfilment, access management, asset management according to ITIL
guidelines.
Skilled in the delivery of interoperative desktop systems and applications in the following areas: Microsoft 365, Active Directory Administration, Windows Autopilot deployment, Windows for Business Updates, Intune Company Portal, Print and Multifunction Device Management, Mobile Device Management and Vendor management
Skilled in asset management - Maintain workstation inventory including tracking the status of IT
assets for End User including Laptops, Desktops and all peripherals.
Create inventory reports upon request. Refresh laptops and desktops that become out of warranty.
• Experience with ITSM tools like ServiceNow, Jira Service Desk, or Freshservice.
• Knowledge of scripting (e.g., PowerShell) is a plus.