Level 3 MSP Engineer

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

• →Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
• →Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
• →Resolve escalated technical issues with systematic troubleshooting approaches
• →Create comprehensive documentation and communicate effectively with clients at all technical levels
• →Participate in project planning, scope management, and timeline development

• MSP Background

  Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
  Proficiency in time tracking and project estimation

   

• Microsoft 365 Core Expertise

  SharePoint Online: Template deployment and Teams integration
  Intune/Autopilot: Device management and policy configuration
  PowerShell: Regular scripting for automation and troubleshooting
  Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
  Security: Microsoft Defender and Purview experience preferred
  Compliance: M365 tenant hardening and security best practices

   

• Communication & Collaboration
  Exceptional English communication skills (verbal, written, documentation)
  Experience with ticketing systems and professional client interaction

• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts

• Continuous learner: Actively engaged in training, certifications, or professional communities
• Adaptable: Flexible approach to changing requirements while maintaining quality
• Results-focused: Prioritizes client outcomes over technology deployment
• Detail-oriented: Systematic documentation and delivery processes

• Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
• Flexibility: Responsive during client emergencies