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Supervisor (Spanish)

United States·New Yorkmid

OtherSupervisor

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Quick Summary

Key Responsibilities

Directly supervise Specialized Engagement Specialists and non-specialized Engagement Specialists assigned to the Deputy Director; supervise PES, OPS,

Requirements Summary

Bachelor’s degree from an accredited college and minimum three (3) years of supervisory experience.

Technical Tools

OtherSupervisor

Division/Unit: Early Engagement Case Support

Civil Service Title: Community Coordinator

Position Title: Supervisor (Spanish)

Salary Range: $71,200 - $71,200

Responsibilities

~2 min read

→Directly supervise Specialized Engagement Specialists and non-specialized Engagement Specialists assigned to the Deputy Director; supervise PES, OPS, and the Unit Specialist in the absence of the Assistant Supervisor.
→Assists with daily intake for CES staff
→Monitors weekly intake schedule
→Creates and manages the monthly staff remote/late-night/vacation calendars
→Co-lead on all IT matters
→Produces quarterly/annual reports on number of supporting depositions received via Specialized ES
→Co-lead trainer of new EECU staff in the department
→Translate complaints and supporting depositions to victims & witnesses and Complete and file the Affidavit of Translation (AOT) Form
→Train new staff on the Affidavit of Translation (AOT) Form
→Responsible for staff development (i.e. Talking Points), and staff interviewing
→Consult with Deputy Director and Director on sensitive cases, or cases needing legal advisement
→Is a member of the EECU management team
→Assist EECU Director with special projects
→Represent the Unit at DANY sponsored community events
→Maintains a small caseload and contacts victims and witnesses to obtain a supporting deposition
→Mail, fax, e-mail the supporting deposition to victims
→Inform victims of the wide range of services available to them through SSB
→Explain criminal justice system and provide case information, and ensure that clients are knowledgeable about their rights
→Ensure follow-up is completed on all cases
→Assist victims with orders of protection and registration for notification of inmate release
→Liaise with victims and Assistant District Attorneys, and provide essential information
→Ability to handle high caseload and set priorities.
→Establish rapport, with each victim, in a professional customer service-related approach
→Perform designated tasks under pressure in a fast-paced environment
→Detail oriented and self-motivated and able to multi-task
→Responds promptly to incoming calls and e-mails, including the ‘rollover’ line and voicemails
→Handle heavy volume of crisis and information calls and forward to the appropriate department of DANY/SSB
→Strong attention to detail and follow-up
→Works collaboratively and cooperatively with staff in a team-oriented environment
→Strong organizational and computer skills
→Professional interaction with all levels of staff, victims, witnesses and law enforcement personnel.
→Perform related tasks as assigned

Requirements

~2 min read

Bachelor’s degree from an accredited college and minimum three (3) years of supervisory experience.
Must possess high fluency in Spanish & English both oral and written

Excellent interpersonal and communication skills required
Familiarity with the criminal justice system preferred
Ability to demonstrate a high level of confidentiality and sensitivity to victim issues a must
Ability to handle high caseload and set priorities
Excellent engagement, and assessment skills needed
Proficient in Microsoft Word, Excel, and Access
Ability to work with frequent interruptions and adapt to changes in workflow
Ability to follow directions and apply proper policies, procedures, and guidelines
Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment
Must be able to perform under pressure in a fast-paced environment

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

City Residency is not required for this position.

The New York County District Attorney’s Office is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply with a Cover Letter & Resume.

Monday – Friday, 9:00 am – 5:00 pm.
Ability to work overtime and flexible hours including evenings, and weekends.

Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
Looking for candidates that could commit to one (1) year to the hiring unit.
Authorization to work in the United States is required for this position.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.