Client Solutions Specialist Hybrid

English: C1 (fluent –90%) Location: Barranquilla, Bogotá, Cali, Medellín Work modality: On-site (hybrid after 3 months: 2 days at home / 3 in office) Schedule: Monday to Friday \u007C 8:00 a.m. – 5:00 p.m. EST Weekends off

** About the role**

We are looking for a Client Solutions Specialist to act as a key technical and customer service resource, supporting HR platforms such as HRIS, LMS, ATS, and performance management systems.

This role combines high-level customer service with technological skills, working closely with internal teams and clients to ensure successful implementations and ongoing support.

Main Responsibilities

HRIS & Systems Support

Be the primary point of contact for HR platform implementation and support

Manage systems such as LMS, ATS, Performance Management, and E-Verify

Configure processes such as PTO and operations within the HRIS

Customer Service

Provide training and support to clients

Resolve queries, ensuring SLA compliance

Maintain constant communication with clients and internal teams

Operations and Problem Resolution

Manage cases using CRM/ticketing

Identify, escalate, and track technical incidents

Maintain up-to-date records and generate reports for clients

Teamwork

Collaborate with Sales, HR, Implementation, and Operations teams

Contribute to continuous service improvement

Key Skills

Excellent verbal and written communication

Focus on customer service

Analytical thinking and problem-solving skills

Ability to work in dynamic environments

Organization, attention to detail, and results-oriented

Teamwork

** Requirements**

Minimum 2 years of HR experience

Experience with HRIS, ATS, and LMS systems

Advanced English level (C1)

Proficient in Excel

Experience in customer service or technical support (preferred)

Experience in payroll, HR, or PEO (nice to have)

Why join?

Hybrid work model after 3 months

Exposure to global HR platforms

Collaborative and dynamic environment

Professional growth opportunities

 

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