Payroll Associate Bilingual

Job Title: Implementation Consultant

About the Role: Our platform offers an all-in-one solution for Payroll, HR, and Time & Labor Management. Execupay combines innovative products with white glove customer service to empower customers to focus on their business. The Implementation team is responsible for delivering a best-in-class implementation of our solutions, ensuring a great customer experience from the start.

Responsibilities:

• Consult with clients to manage the full implementation process from the welcome call to go-live, setting realistic expectations throughout

• Collaborate with internal Consultants and stakeholders to understand clients' business needs and optimize solution configurations

• Review and analyze client data including historical data, employee information, company-level data to ensure proper system setup

• Examine tax returns (940, 941s, state quarterly returns), payroll registers, deductions, and earnings taxability for accurate platform setup

• Enter client YTD/prior payroll data into the Execupay system

• Support clients through their first two successful payroll runs

• Act as a client advocate within Execupay to address and resolve any issues affecting implementation

• Transition clients smoothly to the Payroll team for ongoing support after go-live

Skills & Qualifications:

• Previous client management experience handling multiple clients and projects simultaneously

• 1-2 years of Payroll experience

• Consultative approach with clients, urgency in issue resolution

• Ability to thrive in a fast-paced, changing environment, managing multiple priorities

• Strong written and verbal communication skills

• Passion for problem-solving and knowledge of industry best practices

• Excellent organizational and project management skills

• Flexible, team-oriented self-starter

• Strong ownership and accountability mindset

• English B2

We seek an organized, detail-oriented, and customer-focused professional with strong communication skills and a results-driven approach. The ideal candidate is proactive, analytical, able to manage multiple projects methodically, ensuring smooth transitions and excellent customer experiences from day one. Administrative and client-facing experience is required; experience in accounting or payroll management is highly preferred.

 

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