Client Leader, Hospitality

United States·San Franciscolead

OtherClient

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Quick Summary

Key Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations Collaborate with the Project Manager on staffing, responsibilities,

Requirements Summary

Bachelor's degree in Architecture, Engineering, or Interior Design 20 years of professional experience in the AEC industry,

Technical Tools

OtherClient

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place.

As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

DLR Group's Hospitality sector uses a collaborative approach to understand a local community and then curate a project vision that aligns client goals and the brand personality of a hotel within that local environment. It’s storytelling through design to deliver a unique experience for every client and their guests. Our portfolio includes many well-known projects where we created both architecture and the interior design, making a lasting impression on the luxury lifestyle market. From New York to Los Angeles (and everywhere in between!) DLR Group responds with solutions that are at the leading edge of the hospitality industry with designs that evoke emotion and elevate the guest experience through design.

Responsibilities

~1 min read

→Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
→Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
→Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
→Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
→Participate in client contract negotiations, manage change requests, and approve project plan modifications
→Support business development initiatives by contributing to RFP responses and participating in client interviews
→Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables

Requirements

~2 min read

Bachelor's degree in Architecture, Engineering, or Interior Design
20 years of professional experience in the AEC industry, with at least 5 years in a client-facing leadership role in the Hospitality Luxury Hotel and Resort sector required
Professional Licensure
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

*TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO/WORK SAMPLES IN PDF FORMAT*

#LI-DNI

Our comprehensive Benefits at DLR Group include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401(k) plan, employee stock ownership, and bonus opportunities. Compensation considerations are based on location, experience, and skills. The suggested pay range for this position is:

Pay Range

$160,000—$200,000 USD

DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.

We are 100% employee-owned: every employee is literally invested in our clients’ success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.

Through our values – commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork – we elevate the human experience through design, together.

DLR Group follows a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays.

We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.