Marketing Operations Associate (R-19348)

Jacksonville - Florida - United StatesEmployee: Full Timemid

OtherMarketing Operations Associate

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Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics,

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OtherMarketing Operations Associate

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Marketing Operations Associate manages the operational delivery of marketing products and services for a portfolio of designated client accounts. This role builds and maintains client relationships to demonstrate program value, support product adoption, and drive renewal and growth across assigned lines of business. The position partners with internal stakeholders to ensure contracted services are delivered accurately and on time, while providing clients with the expertise needed to maximize product usage and outcomes.

Coordinate campaign delivery for designated client accounts across marketing products and services, including integrated marketing programs, database services, and email deployment.

Partner with the Sales team to scope and size new client opportunities and renewals in alignment with business growth objectives.

Build and maintain productive client relationships that demonstrate program value and support renewal and continued engagement.

Lead client calls to communicate program performance, share insights, and recommend next steps.

Conduct regular client check-ins to ensure products and services are being utilized effectively and that clients are realizing measurable value from their investment.

Identify, coordinate, and support client training needs to drive product adoption and maximize usage.

Ensure on-time, within-contract delivery of all contracted products and services.

Track client usage and prepare monthly reports to support revenue recognition processes.

Set up, schedule, and ensure the completion of recurring client projects and deliverables.

Bachelor's degree in Marketing, Business, Communications, or related field.

Minimum of two years of experience in marketing, sales support, customer success, account management, or a related field.

Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Copilot, as well as SharePoint and Salesforce.

Strong written and verbal communication skills, with the ability to engage effectively with clients, colleagues, and leadership.

Ability to document operational processes and evaluate them for effectiveness and efficiency.

Highly organized with strong time management skills and a high attention to detail.

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Where applicable, fluency in English and languages relevant to the working market.

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

#LI-DNI

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.