Manager - Dolls Kill

Oversee the daily operations of the Live Sales business

Create and manage team schedules, coverage plans, and labor efficiency

Manage payroll hours, staffing needs, and operational execution

Ensure live selling spaces, inventory, and operational processes are organized and optimized

Build and maintain SOPs, workflows, and operational standards for the Live Sales department

Partner with warehouse, merchandising, and operations teams to ensure product readiness and inventory accuracy

Monitor and manage business performance through reporting and KPI analysis

Lead, coach, and develop the Live Sales team to deliver elevated customer experiences and strong sales performance

Train hosts and stylists on:

Product storytelling

Styling and outfitting

Customer engagement

Sales techniques

Brand voice and energy

Set clear performance expectations and accountability standards

Foster a positive, collaborative, and high-energy team culture

Oversee daily live selling events across Whatnot and additional platforms

Drive sales performance through strategic product selection, styling, and customer engagement

Analyze KPIs including:

Sales

Conversion

Average Order Value (AOV)

Units Per Transaction (UPT)

Viewer engagement

Sell-through performance

Collaborate with Marketing, Creative, Merchandising, and Social teams to execute launches, campaigns, and activations

Ensure all live selling content aligns with the Dolls Kill brand identity and customer experience standards

Strong operational and organizational skills

Experience managing schedules, labor, staffing, and business operations

Proven ability to drive KPI performance and lead high-performing teams

Strong communication and leadership skills

Comfortable working in fast-paced, entrepreneurial environments

Passion for fashion, styling, and customer experience

Flexible availability including evenings, weekends, and event support as needed