Associate, Merchant Strategy & Operations

The Merchant is at the core of DoorDash. The Merchant Team powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Experience Strategy & Ops team, our mission is to have best-in-class merchant experience and build cutting edge tools & workflows for our merchants to grow their business and operate seamlessly. 

We are looking for an operator with a strong bias to action who loves using data to solve problems. You’ll join the Live Order Apps & Tablet team, where we’re focused on improving the tools and technology merchants use to manage incoming DoorDash orders through hardware, software, and AI-powered operational workflows. In this role, you’ll develop go-to-market strategies, launch experiments and pilots, and support growth initiatives that expand merchant adoption of live order management tools and tablet hardware. You’ll work cross-functionally across Product, Engineering, Analytics, Operations, Procurement, Sales, and B2B Marketing teams to help build and scale foundational merchant technology experiences.

We’re looking for someone who is self-motivated, highly analytical, data-driven, and comfortable operating in ambiguity, with exceptional interpersonal, communication, and stakeholder management skills.

• Operate & Build – Drive strategy and execution across high-impact merchant technology and operational initiatives, helping shape the future of DoorDash’s live order management and hardware ecosystem at scale
• Analyze – Build structured analyses and business cases to evaluate operational performance, merchant adoption, and the impact of strategic pilots and product launches
• Experiment – Use data-driven decision-making to scope, run, and scale pilots and experiments that improve merchant workflows and reduce operational friction
• Influence & Work Cross-Functionally – Partner closely with Product, Engineering, Analytics, Operations, Procurement, Sales, B2B Marketing, and international teams to drive alignment and execution on complex initiatives
• Make Stuff Happen – Thrive in ambiguity and fast-paced environments by bringing structure to complexity, maintaining exceptional attention to detail, and driving initiatives from strategy through execution. You aren’t afraid to roll up your sleeves, improve processes, and build scalable, repeatable operational solutions that deliver meaningful impact for merchants and the business.

• You are a proven operator - You have 2-4 years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus
• You have a bachelor’s degree or higher 
• You are analytical – You let data tell the story and you're comfortable modeling in Excel. SQL knowledge is a plus.
• You are a collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team first environment
• You are a problem solver – You can independently translate high-level goals into actionable plans.
• You are a strong communicator – You tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.

We expect this position to be filled by 7/13/26.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.