Manager, Digital Ordering - Strategy & Operations

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. 

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

As a Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals.

• Lead. You’ll drive high visibility, cross-functional workstreams that address Digital Ordering’s most unique and challenging questions
• Build. You’ll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond
• Sell. You’ll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners 
• Operate. You’ll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale
• Analyze. You’ll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business

• You solve problems from first principles. You rethink problems from the ground up, and resist “this is how it’s always been done” thinking.
• You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work
• You thrive leading cross-functional teams. You can empathize with diverse perspectives, chart the right path, and influence senior teammates who don’t report to you
• You’re highly analytical and find the signal through the noise. You are equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• 6+ years of relevant experience in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). High-growth SaaS experience is nice-to-have, but not required

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