Manager, Merchant Strategy & Operations

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

As a Merchant Strategy & Operations Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
• Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
• Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

• You have a Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus
• You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future
• You lead from the front and inspire followership across levels and functions
• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
• You can build a plan to hit your goals and consistently operate with focus and drive
• You have experience in launching finance, tax, and/or reporting products for customers
• You have experience managing teams and driving large-scale, cross-functional initiatives
• You have a bias for action, are energized by ambiguity, and take ownership from start to finish
• You’re naturally curious – You always look for ways to innovate and improve
• You’re a problem solver – You approach problems from first principles and thoughtfully challenge the status quo
• You’re analytical – You rely on data to guide decisions, and are comfortable pulling your own data in SQL or modeling in Excel.
• You’re persuasive and a relationship-builder – You communicate clearly and effectively, adapting your style to collaborate and build alignment across teams and levels.
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.