Sr. Manager, In-Store S&O

Strategy & Operations is the engine that drives the DoorDash business forward. We lead priority areas for the company, develop strategies, and drive business outcomes through deep problem solving and strong execution. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees don’t just design strategy, they bring it to life.

Within Strategy & Operations, the In-Store team focuses on driving DoorDash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel. We are bringing new use cases into the DoorDash app, including In-Store Rewards. 

DoorDash is looking for a hands-on, ownership-minded Strategy & Operations Associate to drive growth on our DoorDash Reservations Marketplace.  In this role, you will be responsible for defining and operationalizing how merchants grow their reservations on DoorDash.

This role sits at the intersection of Strategy & Operations, Merchant Success, Marketing, and Product. You will turn ambiguous problems into clear playbooks, design repeatable growth motions, and ensure our internal teams are enabled to execute consistently and effectively.

You will report to a Strategy & Operations Director  within the In-Store team.

• Invent the future of local commerce.
• Own new business opportunities from 0-to-1 and 1-to-100 across GO and card-linking.
• Drive "visible from space" impact that takes DoorDash's in-store business to new heights.
• Operate as a hands-on owner, leveraging AI as a force multiplier.
• Partner closely with cross-functional teams and external partners to bring new use cases to market.
• Identify and solve the highest-leverage new problems to grow DoorDash's in-store presence.

• 7+ years of relevant experience in strategy, operations, consulting, banking, or a high-growth tech environment — ideally with 0-to-1 and 1-to-100 experience building a new product, program, or business line.
• Bias to action and agility — you move quickly and thrive in a fast-paced, constantly evolving environment. No job is beneath you and you lead from the front.
• "Breakthrough walls" mentality — you push the envelope of what's possible and can figure out a way to make almost anything happen. You're a playmaker.
• Clarity of thought and executive communication — you create clarity and focus in complex, ambiguous problem spaces, articulate a clear vision to cross-functional partners, and can manage up and across DoorDash, going toe to toe with our most senior leaders.
• Team leadership — you have a track record of building, leading, and developing high-performing teams, and the maturity to attract, hire, and retain top talent as you scale.
• Customer and experience orientation — you think like a consumer and operate like a merchant, balancing customer-first thinking with what makes the economics work for our partners.
• AI-native problem solver — you're an early, heavy adopter of AI tools and use them as a force multiplier to create clarity in ambiguous problem spaces.

We expect this position to be filled by 10/10/26.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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