Clinical Quality Associate (Boston, MA; Dallas, TX; New York, NY; San Francisco, CA)

• →Provide administrative and data management support to the Clinical Quality Manager and team.
• →Maintain clinical data systems, including managing the Salesforce dashboard and associated workflows.
• →Address and respond to patient inquiries, privacy concerns, reportable events, provider requests, and patient care cases swiftly and accurately.
• →Collect, organize, and analyze data related to clinical quality, patient safety, and incident reporting.
• →Investigate patient and client complaints to facilitate timely and effective resolution.
• →Collaborate with internal teams to prioritize and handle client requests and feedback.
• →Deliver timely and accurate reports to both internal and external stakeholders.
• →Assist in developing and implementing processes to improve clinical quality and compliance.
• →Perform additional duties and special projects to support clinical quality goals.

• Bachelor’s degree or equivalent experience in a related field.
• Minimum of 2 years of relevant work experience; healthcare or clinical setting experience is a plus.
• Knowledge of medical terminology and coding is beneficial but not essential.
• Strong organizational and analytical skills with attention to detail.
• Ability to adapt quickly in a fast-paced environment while meeting deadlines.
• Excellent communication, problem-solving skills, and the ability to work independently and within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data management platforms (e.g., Salesforce).
• Interest in healthcare, clinical quality, and emerging technologies.

This is a contract position