RESEA Specialist

Primary Objectives of Position: Delivers Reemployment Services and Eligibility Assessments to Unemployment Insurance claimants.

This position is on-site and requires a regular in-office presence.

Essential Job Functions:

• Conducts RESEA orientations and assessments
• Reviews work search activities
• Documents services in state systems
• Supports 10-week employment outcomes
• Coordinates referrals to additional services

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:
Education: Bachelor's degree or equivalent

Credentials: Certified Workforce Development Professional credential preferred

Experience: One year workforce or UI-related experience

Skills/Abilities: Eligibility review, documentation, customer engagement

Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Bilingual in English and Spanish preferred. 

Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.