Coordinator, Research (Entry Level)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

EAB is the leading global provider of research and advice to higher education and K-12 institutions, working with more than 2,800 colleges, universities, and school districts in the U.S., Canada, and Europe. Our research programs help executives at client organizations educate stakeholders, make research-informed decisions, and speed implementation of industry best practices.

As a Coordinator, you support our Research Department by connecting partners to our team of experts, ensuring processes are running smoothly, and meeting key deadlines.

As an integral member of the Research Operations team, the Coordinator will gain experience and expertise in business operations at EAB. The Coordinator will serve an important role both internally and externally as a liaison, information resource, and key point of contact.

This hire may be based in Washington, D.C.

• →Act as an internal and external liaison for EAB Research,
• →Strategically maintain 5+ Research Advisory Expert executives’ calendars
• →Collaborate across teams and divisions to provide high-quality, seamless customer service
• →Support key moments in Expert executives’ workstreams including (but not limited to) presentation follow-up, survey collection, and virtual event support
• →Work with operations team to manage schedules, content, speakers, session notes and materials, etc. for all continuous training work in Research
• →Plays a key role in supporting and assisting with the onboarding process for new department hires
• →Helps ensure accurate tracking of partner interactions and data integrity for Research Advisory Expert Executives
• →Collaborate with team managers on department communications
• →Make recommendations on best practices for process improvements to help operationalize efficiencies across the Research department
• →Manage other administrative duties and special projects as needed

• Excellent academic record
• Bachelor’s Degree 
• Must possess at least two of the following:
• Customer service experience
• Experience working in a team environment
• Experience in an office setting
• Leadership experience 

• Ability to work independently and autonomously
• Proven ability to meet and exceed internal and external customer expectations
• Proven ability to manage and troubleshoot basic technology platforms
• Attention to detail
• Solution-focused problem solving
• Experience developing personal organization tactics to meet business goals
• Proven experience managing multiple, competing priorities simultaneously
• Discretion with sensitive material and communications
• Interest in and willingness to experiment with AI tools to improve operational efficiency, streamline workflows, and support continuous process improvement
• Experience with Excel
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.