Desktop Support Analyst

·         Respond and provide end users with a positive experience by meeting their technical needs.

·         Diagnose and resolve unique problems associated with application software and operating systems.

·         Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

·         maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.

·         Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment

·         Employee onboarding/offboarding

·         Rotating availability for afterhours support/upgrades

 Job requirements

·         Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.

·         Experience with multiple backup systems, including Veeam.

·         Solid understanding of vulnerability management

·         Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN)

·         Superior organizations skills and precise attention to detail.

·         Experience working in a small environment (Less than 50 Servers / 100 PCs)

·         Experience with cloud providers including Azure and/or AWS.

·         Bachelor’s degree in information technology, computer science or related field

·         2 + years of hands-on desktop support

·         Technical Certifications (A+, Security+, MCSE, etc.)

·         Experience in programing\scripting Languages (Python, PowerShell, C#) are a plus.