Customer Support Representative

Step directly into the powerhouse engineering the global scale of KICK and Stake - two of the world's fastest-growing global platforms in live streaming and online entertainment. We are looking for a sharp, adaptable Customer Support Representative who excels at real time problem solving and thrives on delivering smooth, secure player experiences. If you want a hands-on role where your communication skills directly drive customer trust and your frontline insights actively shape our operational strategy, this is your next move.

• →Triage and respond to a high volume inbox, keeping every ticket owned and within SLA
• →Prioritise conversations by urgency and value, from account access issues to VIP requests
• →Resolve customer issues with clear, accurate solutions and proactive follow up
• →Handle complaints with a solution first, customer first approach
• →Spot and escalate emerging trends like bugs or payment delays, with the right context for a fast fix
• →Partner across Payments, KYC/Compliance, Tech Support and VIP teams to close out complex cases
• →Stay on top of platform features, promotions and policy changes so your answers are always accurate
• →Help sharpen our shared inbox workflows, macros and help centre content along the way

• Previous experience in a customer service role, whether face to face, online or phone based
• Excellent written and verbal communication skills
• Comfortable working efficiently in a high energy, fast moving environment
• A self starter who takes initiative and works well without close supervision
• Customer and solution focused with strong problem solving instincts
• Confident juggling multiple conversations and priorities at once

• Familiarity with the crypto or online betting industry
• Previous experience in sports betting or online casino
• Experience working with Slack and G-Suite

• Market-synced pay that respects your craft and location. 
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.  

• The ultimate sandbox. Exciting, on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver, you move.   

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.