Training & Development Manager

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

The Training & Development Manager will build the training systems that support consistent execution across the Capture Factory. 

This is an on-site, hands-on role for someone who knows how to turn fast-changing operational work into clear, repeatable training that works across multiple shifts. You will partner closely with department leaders across warehouse, styling, production, safety, and other functions to identify gaps, standardize processes, and build training training that improves ramp time, quality, consistency, and compliance. 

This is not a traditional corporate L&D role. We are looking for someone who has worked closely with frontline operations, knows how to build training in a high-volume environment, and can create structure where processes are still evolving. You'll design and drive the training systems that enable our people to succeed ranging from warehouse processes, food styling workflows, safety, compliance, and cross-functional onboarding. You'll make an impact by collaborating to build an ongoing system that evolves with feedback, ensures consistency across shifts, and empowers every employee to grow. 

• →Build and lead the training infrastructure for the Capture Factory, including onboarding, role-based training, process training, refresher training, and cross-functional training support
• →Partner daily with managers and department heads to understand what is changing, what is breaking down, and what needs to be built, then move quickly to design and deploy the right training response
• →Take inconsistent SOPS, evolving workflows, and team knowledge and convert them into clear, standardized training that can be followed consistently by employees on any shift
• →Build asynchronous training paths that support a four-shift operation and reduce reliance on live delivery alone
• →Partner with department-level trainers to deliver on-floor training within their functions, equipping them with the materials and structure they need to ensure training is delivered consistently and reinforced on the floor
• →Own and administer training content within eko Software platforms, and lead the evaluation and implementation of an LMS suited to a 24/7 factory environment
• →Partner with the safety function to ensure safety and compliance training is properly housed, accessible, tracked and completed on time across both the LMS and in-person delivery, without owning the content itself
• →Build train-the trainer materials and frameworks that enable department leaders and on-floor trainers to deliver consistent training within their teams
• →Define and track training KPIs tied to operational outcomes such as onboarding ramp time, quality, consistency across shifts, retraining trends, and retention 
• →Continuously audit deployed training for misalignment, outdated content, inconsistent delivery, or gaps between training completion and actual performance
• →Build a sustainable training system that can scale as the factory grows

• 5+ years of experience in training, learning operations, or workforce development owning the full cycle from needs assessment through deployment and measurement 
• Demonstrated experience scoping and building a training function or program from scratch or significantly redesigning them in an operational setting
• Experience producing training across multiple formats including video, written job aids, digital modules, and in-person instruction
• Strong ability to build credibility quickly with frontline employees and department leaders by staying close to the work and creating training that is practical, clear, and useful
• Comfortable working cross-functionally with managers, trainers, safety partners, and department leaders, including holding stakeholders accountable for training adoption and completion
• High level of comfortability building training in an environment where processes are still changing, documentation is incomplete, and speed matters
• Strong project management skills with the ability to manage competing priorities across multiple departments
• Substantial experience designing and scaling training programs in warehouse, manufacturing, production, or operational environments
• Familiarity with LMS platforms and digital training tools; experience implementing an LMS is a strong plus
• Adult learning, talent development, or instructional design certifications are a plus (for example, ATD, CPTD/APTD, instructional design, or other adult learning credentials
• OSHA certifications, particularly those relevant to General Industry environments are a plus

• Must be on-site at eko's Capture Factory in Bentonville, Arkansas 5 days a week
• Be available on an as needed basis to support training across multiple shifts, including occasional hours outside of Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)