Product Operations, Implementation (Accounting) | Housing

United States·New Yorkfull-timemid

Product ManagementProduct Operations

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare,

Technical Tools

Product ManagementProduct Operations

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

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In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.

Responsibilities

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Lead end-to-end customer implementations for our finance product suite
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Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
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Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
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Lead compliance projects for finance and insurance offerings
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Manage ongoing customer engagements and expansion opportunities

Has led customer implementations for finance/accounting software or proptech
Experience in property management, accounting systems, or financial services
Can manage 5-10+ concurrent implementations
Product operations or consulting background

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

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Experience in implementation management, customer success, or engagement management for B2B SaaS products
Strong understanding of finance, accounting, or property management operations
Track record working in heavily regulated industries
Ability to lead complex, multi-stakeholder implementations
Comfortable managing ambiguity and building processes from scratch
Strong communication skills - can work with both technical and business stakeholders
Willingness to work in-office in NYC 4-5 days/week

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!