IT System Administrator

Eltropy's IT & Security team keeps a globally distributed workforce productive and secure while operating in a SOC 2-audited, compliance-driven environment. We're looking for an IT System Administrator to own day-to-day IT operations for our India team and to help move broader IT initiatives forward.

This is a hands-on role for someone who takes full ownership of their work. You'll run endpoint management, identity administration, new-hire onboarding, and end-user support, while partnering with IT & Security colleagues across regions on projects that improve how the whole company operates. The ideal candidate is extremely detail-oriented, accountable, and proactive - someone who thrives on owning problems end to end. Because this role supports users and data across regions, strong judgment around data handling, access control, and compliance is essential.

• Extremely detail-oriented. You catch the small things, double-check your work, and don't let items slip through the cracks.
• Accountable. You take ownership of your tasks end to end and follow through without needing to be chased.
• Proactive. You anticipate problems, raise them early, and look for ways to improve rather than waiting to be told.
• A driver. You're comfortable owning day-to-day operations and pushing IT initiatives forward alongside the team.

• →Own new-hire onboarding and offboarding: account and access provisioning, device preparation, and a smooth day-one experience.
• →Manage laptop procurement, imaging, shipping, tracking, and asset lifecycle for the India team and distributed staff.
• →Provide responsive macOS and Windows end-user support via the ticketing system (Zendesk), resolving issues within SLA.
• →Administer Microsoft Entra ID: user and group lifecycle, authentication, Conditional Access, and role-based access control.
• →Manage the macOS fleet in Kandji and the Windows fleet in Microsoft Intune: enrollment, configuration, app deployment, and patch/update management.
• →Administer Google Workspace: user provisioning, group and shared drive management, and collaboration tools.
• →Support SSO and SCIM provisioning across SaaS applications; troubleshoot identity and access issues.
• →Perform basic networking tasks: configuring and troubleshooting access points, switches, and routers.
• →Support security and compliance operations: access reviews, endpoint hardening, MFA enforcement, and SOC 2 evidence collection.
• →Run day-to-day IT operations for the India team while contributing to and helping drive company-wide IT initiatives and projects.
• →Develop and maintain clear documentation, runbooks, and SOPs for IT systems and processes.
• →Stay current on emerging technologies and recommend improvements to reliability, security, and efficiency.

• Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent practical experience.
• 3+ years of hands-on IT/systems administration experience.
• Strong macOS and Windows troubleshooting across hardware, software, and cloud services.
• Proficiency administering Microsoft Entra ID (users, groups, authentication, Conditional Access, access control).
• Proficiency with Kandji MDM for macOS device management (enrollment, configuration profiles, software deployment, patching, compliance).
• Demonstrated ability to own new-hire onboarding end to end and to handle laptop shipping, imaging, and asset logistics for a distributed workforce.
• Strong written and verbal English communication, with a habit of documenting work.
• Availability to overlap with other regions' working hours as needed.

• Exposure to SOC 2, ISO 27001, or similar control frameworks and access reviews.
• Hands-on experience with Microsoft Intune for Windows management.
• Familiarity with SCIM provisioning, SSO integrations, and identity governance.
• Scripting or automation experience (PowerShell, Bash, or similar).
• Experience administering Zendesk or a comparable ITSM/ticketing platform.
• Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator, Google Workspace Administrator, CompTIA Network+/Security+).

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.