Emburse7h ago

New

Consultant, Extended Services

TorontoFull-Timemid

OtherConsultant

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Quick Summary

Overview

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions,

Technical Tools

excel

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings

Responsible for managing multiple small projects and change requests from live customers

Provide guidance and feedback for ongoing improvements and additions to internal processes

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally

Act as a secondary resource on projects which are identified as sensitive, complex and/or strategic

Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time

Provide exceptional customer service to clients by phone, email and via web

Demonstrate proficiency with the product and translate client requirements to capabilities of the software

Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation

Facilitate requirement gathering sessions and provide recommendations based on existing customer setups

Consult with clients on best practices and use of Emburse products to meet their business requirements

Scope and manage custom change requests and create customer SOW documents

Configure the product to meet the needs and requirements of the client, according to the scope of the project

Provide regular status updates on project deliverables and milestones through defined processes

Assist customers in the role of Emburse Solution Administrator, providing all tasks included in the Service Guide, for small to medium sized customers

Balance multiple concurrent projects within set workload expectations

Bachelor's degree, college diploma in related field and/or equivalent experience

2 years experience using or administrating database-driven workflow products and/or financial management software is preferred but not required

Ability to manage multiple initiatives and cases with minimal guidance
Ability to handle customer escalations and concerns
Demonstrate strong communication and customer handling skills
Excellent business writing and verbal communication skills
Knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)
Ability to see the big picture, evaluate, and create efficient processes
Highly efficient in using Microsoft products with an emphasis on Excel

Location & Eligibility

Where is the job

Toronto

Hybrid — some on-site time required

Who can apply

Same as job location

Listing Details

Posted: May 5, 2026
First seen: May 5, 2026
Last seen: May 5, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: May 5, 2026

Signal breakdown

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Apply for this position

Emburse

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Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.

Employees

750

Founded

2020

Domain

Jobs

External application · ~5 min on Emburse's site

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