Emburse28d ago

Customer Success Manager

Toronto · TorontoFull-Timemid

Customer Success ManagerCustomer Success

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Quick Summary

Overview

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions,

Technical Tools

Customer Success ManagerCustomer Success

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Deliver an industry leading customer experience

Collaborate with internal teams to represent voice of the customer

Provide product education/support for new and ongoing customers

Communicate product/industry best practices for customers

Participate in customer forums

Own ultimate responsibility for the customer’s retention and expansion success while preventing churn

Maintain accurate and current records of customer information in Salesforce

Own cancellation process to identify cancellation, work with sales/customer to save account, and if unable, ensure to document and complete the cancellation process

Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution

Upsell additional products/services to customers

Be familiar with CSM negotiation and quota management

Bachelor’s Degree (preferred) or equivalent work experience

1-3 years experience in customer service role

Strong interpersonal, organizational, and communication skills

Time Management & work/life balance

Proficient with Excel, Word, Powerpoint and Google Suite

Salesforce experience

Experience using video conferencing systems (Zoom or GoToMeeting)

Customer Success Software experience: Gainsight experience

Product Demonstration Skills

Collaboration software experience: Confluence experience

ZenDesk experience

Listing Details

Posted: March 24, 2026
First seen: March 26, 2026
Last seen: April 21, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 33%
Scored at: April 21, 2026

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Emburse

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Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.

Employees

750

Founded

2020

Domain

Jobs

External application · ~5 min on Emburse's site

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