Lead Salesforce Platform Administrator

Own the Platform: Serve as the primary, high-level administrator and technical escalation point for Salesforce platform configuration, support, and operational health.

Architect Declarative Solutions: Design and implement highly scalable declarative configurations (Advanced Flows, Validation Rules, Dynamic Forms) that minimize technical debt.

Enforce Governance & Security: Oversee user provisioning, complex role hierarchies, sharing models, and permission sets in strict alignment with enterprise security and compliance standards.

Drive Release Management: Partner with QA and DevOps to lead testing, release validation, sandbox coordination, and deployment processes using modern CI/CD tools (e.g., Copado, Flosum, Git).

Triage & Optimize: Manage Tier 1/2 escalation flows, identify recurring platform defects or friction points, and implement durable, long-term fixes rather than band-aids.

Cross-Functional Partnership: Collaborate deeply with RevOps, Sales, Finance, and Business Systems leaders to ensure Salesforce seamlessly integrates with tools like NetSuite, BillingPlatform, DocuSign, LeanData, and Marketo.

Mentor & Document: Set the standard for documentation (runbooks, configuration records, release notes) and provide guidance/mentorship to other administrators on the team.

The Experience: 8+ years of hands-on Salesforce administration experience in a complex, integrated B2B SaaS or enterprise environment.

Technical Mastery: Advanced expertise in Salesforce declarative tools—specifically complex Flow building, security architecture, and access management.

Ecosystem Knowledge: Strong exposure to the Lead-to-Cash lifecycle and a solid understanding of how Salesforce configuration impacts downstream financial and billing systems.

Release Discipline: Direct experience participating in structured release cycles, sandbox strategies, and deployment validation.

The Credentials: Active Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certifications strongly preferred.

Education: Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience.

A Pragmatic Problem Solver: You know exactly when to build with native Salesforce configuration and when a request requires escalating for custom development or an architectural rethink.

An Operational Anchor: You excel under the healthy pressure of a fast-growing company, balancing urgent day-to-day support requests with long-term platform integrity.

An Excellent Communicator: You can explain complex Salesforce logic to a finance stakeholder and translate business requirements into clean technical specs for a developer.

A Guardian of Data & Process: You are disciplined about change management, documentation, and data governance—you hate "cowboy coding" in production.