Emma Sleep3mo ago

Senior Accounting Outsourcing Manager

Lisbon,LisbonPermanent – Full Timesenior

OtherAccounting

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Overview

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand,

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OtherAccounting

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

About The Role:

We are looking for a (Senior) Accounting Outsourcing Manager to join our Finance department, taking full ownership of sourcing, onboarding and managing outsourced accounting operations across all our regions - EMEA, Americas and APAC.

In this role, you will be responsible for managing external accounting partners, ensuring high-quality service delivery, regulatory compliance, and strong performance against agreed KPIs and SLAs, whilst driving continuous improvement initiatives to ensure Partners’ performance and that we are a better partner ourselves.

Manage and oversee outsourced accounting services and service providers.

Ensure compliance with EU regulations and internal governance standards.

Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.

Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.

Define, implement, and monitor KPIs and SLAs.

Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.

Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.

Act as the main point of contact between Emma and external accounting providers.

You have a Bachelor's/Master’s Degree in Business, Finance, or Accounting.

You bring 7+ years of professional experience, with a track record in BPO/SSC/GBS/Outsourcing operations management, ideally of Accounting/Financial services.

You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.

You have advanced proficiency in Microsoft Excel - Power Query, Power BI, or Tableau is a plus.

You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.

Excellent communication skills in English, both written and verbal.

Responsibility and decision-making authority from your first day

The opportunity to work on challenging tasks that contribute to your professional growth

Work independently and as part of a dedicated, international team

Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)

22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.

Work with and learn from experts in diverse fields

Get to know your team members at our exciting company events

Working from a pet-friendly office