Enablement Operations Manager

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

You're an operations-minded professional who finds genuine satisfaction in building excellent systems and making them run well. You don't need to own the strategy to do your best work. In fact, you thrive when you have a clear framework to execute against and the ownership to make it hum.

You're the kind of person who notices when a content library is disorganized and fixes it without being asked. You understand that a sales rep who can't find the right asset in 30 seconds is a rep who goes into a meeting unprepared, and you take that seriously. You're comfortable in data and reporting tools, and you know that a well-built dashboard is only as valuable as the story it tells.

You’ve seen what good enablement operations looks like at a high-growth company, and you bring opinions about how to get there. You don’t need to be trained on the fundamentals. You’re ready to help us improve.

You also see AI as a genuine tool for doing your job better, not a buzzword. You’ve experimented with how AI can create leverage in an enablement context and you have a real point of view on where it helps and where it doesn’t.

Lantern is scaling fast, and the Enablement function is evolving from a support function into a strategic driver of commercial performance. We need someone who can own the operational backbone of that transformation.

The Enablement Operations Manager owns the day-to-day execution of our two core enablement platforms (Highspot and Gong), our new hire onboarding program, and the reporting infrastructure that connects enablement activity to commercial outcomes. You'll work closely with the Director of Enablement and VP of Enablement to execute their vision with precision and consistency.

This is a role for someone who wants to build something. We're in the process of raising the bar on how we measure and deliver enablement at Lantern, and this person will be at the center of that work.

Lantern is at an inflection point. We're scaling our commercial team, elevating our enablement function, and building the systems that will power our next phase of growth. Your fingerprints will be on how this function works for years to come.

If you're someone who gets energy from building clean, reliable systems inside a fast-moving organization and you want to see the direct connection between your work and how well a commercial team performs, this is your role.