Senior Lead, Small Business Collections (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

As a Senior Lead, Small Business Collections, you will drive the operational strategy and performance excellence of our pre-charge off collections team. This role focuses on fostering a high-performance culture through strategic mentorship, data-driven process optimization, and the implementation of innovative, scalable solutions. You will be responsible for balancing operational efficiency with an exceptional customer experience, championing continuous improvement, and building collaborative partnerships across the organization to achieve organizational goals.

• →Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization.
• →Leverage data trends in reporting to identify procedural challenges and implement sustainable process improvements.
• →Champion continuous improvement in dialer efficiency and operational workflows to drive maximum results.
• →Cultivate high-performing teams by implementing best practices, targeted coaching, and professional development strategies.
• →Build and maintain collaborative partnerships, proactively addressing the needs of key business stakeholders.
• →Oversee the end-to-end recruitment lifecycle, from conducting interviews and making hiring decisions to managing comprehensive onboarding programs for new talent.
• →Facilitate regular one-on-one coaching and performance reviews to foster growth and accountability.
• →Execute ad-hoc strategic initiatives as directed by management to support organizational goals.

• 5 years of leadership experience in Consumer or B2B Collections
• Experience in fintech, digital lending, or a customer-oriented bank.
• Expertise in building strong relationships with internal and external business partners
• Ability to quickly resolve problems and adapt to changes with ease
• Experience making data driven decisions
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules) 
• Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

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