Collections Analyst

Mexico·Monterreymid

OtherCollections Analyst

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Quick Summary

Overview

Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past-due dollars, and ensuring consistent achievement of forecasted collections goals.

Technical Tools

mentoring

Responsibilities

~1 min read

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Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
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Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
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Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
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Identify customer disputes, document them in the system, and escalate as needed.
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Work closely with management to reduce significant dollars at risk and improve collection goals.
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Manage and maintain all customer accounts within the assigned collection region.
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Prepare monthly reports on the status of credits and collections.
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Maintain close working relationships with internal teams, customers, and ESC management.
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Keep management informed of potential bad debt accounts and prepare accounts for escalation or collections when necessary.

Responsibilities

~1 min read

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Recent graduate with a Bachelor’s degree in Accounting or Finance.
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Experience in Customer Service or Credit and Collections areas.
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Effective verbal and written communication skills to engage with internal and external customers.
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Strong organizational and time management skills to prioritize tasks effectively.
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Ability to work independently and collaboratively in a fast-paced environment.

Strong knowledge of credit and collection processes.
Proven ability to resolve disputes and improve collections performance.
Excellent analytical and problem-solving skills.
Adaptability and responsiveness to internal and external customer needs.
Proficiency with reporting tools and systems for credit and collections analysis.

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