Merchant Operations Executive

About us:

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.

• Support and complete merchant onboarding by conducting KYC processes within SLA targets.
• Ensures payment methods are set up for merchants through backend systems.
• Ensures accurate data entry handling and collection of documentations from merchants.
• Ensure processes are compliant and consistent with SOPs.
• Escalate issues or delays to relevant stakeholders.
• Coordinate with merchants to conduct verification processes via phone or email.
• Keep internal trackers and instinctly followup on all pending cases.

• Strong communication skills in English (additional languages are a bonus).
• 1-2 years experience in operations, particularly in onboarding and KYC procedures.
• Ability to manage multiple tasks in a growing fast-paced environment.
• Comfortable in communicating with merchants and provide guidance for verifications.
• Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.