Director, Strategy, Risk and Business Operations

Canada·TorontoFull Timeexecutive

OtherBusiness Operations

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Quick Summary

Requirements Summary

Number and severity of audit, compliance, or regulatory findings, completion of remediation actions within agreed timelines, business performance against approved risk appetite metrics. Credit Risk,

Technical Tools

OtherBusiness Operations

What We Offer

~1 min read

Support the development and execution of the annual business strategy, operating plan, and growth priorities for the Reverse Mortgage business.

Own business performance management, including KPI development, executive dashboards, forecasting, and financial modeling.

Drive strategic business initiatives and investment decisions through business cases, market analysis, profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.

Key Metrics: Achievement of annual volume, revenue, and profitability targets, Strategic initiative delivery (% completed on time and on budget), KPI and reporting accuracy/timeliness

✓Support the development and execution of the annual business strategy, operating plan, and growth priorities for the Reverse Mortgage business.

✓Own business performance management, including KPI development, executive dashboards, forecasting, and financial modeling.

✓Drive strategic business initiatives and investment decisions through business cases, market analysis, profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.

✓Key Metrics: Achievement of annual volume, revenue, and profitability targets, Strategic initiative delivery (% completed on time and on budget), KPI and reporting accuracy/timeliness

Own first-line risk management activities across credit, operational, compliance, legal, conduct, and reputational risk.

Act as the primary liaison between the business and Risk, Compliance, Legal, Audit, and other partners.

Lead program development activities such as a the corporate RCM program, risk assessments, issue remediation, governance activities, and committee submissions while ensuring compliance with risk appetite and regulatory requirements. Perform testing of business controls as needed.

Key Metrics: Number and severity of audit, compliance, or regulatory findings, completion of remediation actions within agreed timelines, business performance against approved risk appetite metrics.

Oversee LTV model governance, portfolio monitoring, stress testing, and scenario analysis to support risk management and strategic decision-making.
Partner with Credit Risk and Finance teams to monitor portfolio performance, concentration risks, and emerging trends.
Lead development and reporting of portfolio, risk, and capital metrics for executive and Board audiences.
Key Metrics: Portfolio delinquency and loss performance versus plan, timeliness and accuracy of stress testing and scenario analysis, LTV model governance and validation compliance.

Lead preparation of Board, Executive Committee, ERMC, and regulatory reporting packages.
Develop clear, data-driven insights and recommendations supporting strategic and risk-related decision-making.
Ensure reporting effectively communicates business performance, emerging risks, and mitigation actions.
Key Metrics: On-time delivery of Board and committee materials, stakeholder satisfaction with reporting quality and insights, number of material reporting errors or revisions.

Lead cross-functional business transformation and operational improvement initiatives that enhance scale, efficiency, and customer outcomes.
Establish governance frameworks to prioritize, monitor, and measure strategic project delivery.
Partner across Technology, Operations, Product, and Finance to remove barriers and accelerate execution. Identify and accelerate opportunities to leverage AI through the risk and all business functions.
Key Metrics: Benefits realized from business initiatives, project delivery on time and within budget.

Lead strategic evaluation, business case development, and governance for new products and product enhancements.
Coordinate cross-functional assessments involving Risk, Finance, Credit, Legal, Compliance, Operations, and Technology.
Ensure new products meet profitability, customer, risk, and regulatory objectives.
Key Metrics: New product launches delivered on time, business case outcomes versus forecast, product profitability and adoption rates

Lead, develop, and coach a high-performing team responsible for strategy, risk, analytics, and business operations.
Foster a culture of accountability, collaboration, and continuous improvement.
Build organizational capability in strategic planning, governance, data analytics, and risk management.
Key Metrics: Employee engagement scores, achievement of team performance objectives.

Bachelor's degree in Business, Finance, Economics, Mathematics, or a related field.
10+ years of progressive experience in strategy, risk management, business management, finance, consulting, or related leadership roles within financial services.
Ideally has a mix of Consulting and financial industry experience.
Deep understanding of credit risk, operational risk, compliance risk, governance frameworks, and financial services regulatory environments.
Experience preparing Executive Committee, Board, and Risk Committee materials.
Strong financial modeling, forecasting, and business case development experience.
Experience leading strategic planning and enterprise transformation initiatives.
Strong analytical skills with the ability to synthesize complex information into clear recommendations and actionable insights.
Exceptional stakeholder management skills with demonstrated ability to influence senior executives and cross-functional teams.
Advanced proficiency in data analysis, KPI development, dashboard creation, and performance management.
Excellent written, verbal, and presentation communication skills.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.