Operations Officer, Digital Banking (contract)

Canada·TorontoCON-Shortmid

OtherOperations Officer

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Quick Summary

Key Responsibilities

The incumbent will report to the Senior Manager, Operations The incumbent will often work closely with various internal departments (e.g., Fraud, Compliance, Contact Center, etc.

Requirements Summary

EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc.

Technical Tools

OtherOperations Officer

What We Offer

~1 min read

The position requires the ability to identify issues and deficiencies in the administration of procedures and processes. Must use autonomy to decide on the best option based on past experiences and guidelines given by policies and management. In addition the position also requires effective time-management skills and ability to prioritize workload.

Complete responsibilities in a proficient and timely manner

Escalate issues to Manager when necessary

Ensure time sensitive functions are completed before the deadlines (time management);failure to do so could have significant negative effects on relations with regulators, the reputation of the Company with the public and may result in and significant regulatory sanctions, including regulatory fines of material amounts

The incumbent will report to the Senior Manager, Operations

The incumbent will often work closely with various internal departments (e.g., Fraud, Compliance, Contact Center, etc.)

The incumbent will need to interact with external stakeholders (e.g., Vendors, Regulators)

Normal office environment with no physical demands; however there is substantial pressure placed on the incumbent due to time sensitivity of each new transaction, service level standards attached to various aspects of the customer experience. Hybrid work is expected with 1-5 days in person depending on the level and seniority of the role.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.