Payments Administrator

Process incoming payments received via multiple methods  

Run and reconcile transaction verification reports 

Ensure daily incoming payment and returned payment files are processed on time and accurately 

Process line of credit (LOC) cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations 

Decision to honour/dishonour LOC cheques 

Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems  

Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques  

Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution 

Accurately prepare reconciliation sheet for daily deposit and accounting  

Post full payouts and principal paydowns accurately on the system of record 

Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action 

Liaise with a variety of internal departments to address any unique ad hoc issues that may arise   

Escalate system issues appropriately to management and business analyst partners 

Gather data and accurately prepare assigned departmental reports as required 

Complete a degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry 

In depth knowledge of cheque clearing and collection process 

Ability to confidently make decisions regarding cheque clearing items  

In depth knowledge and understanding of company’s payment hierarchy rules and application 

Strong math and analytical skills 

Strong attention to detail 

Ability to meet tight deadlines 

Ability to balance multiple priorities simultaneously 

Strong organization skills 

Provides superior customer service to its internal and external customers 

Team oriented 

Ability to solve problems and propose solutions 

Knowledge of various software including Word, with intermediate excel skills being a must 

Self-motivated with the ability to work with very little or no supervision