Customer Operations Manager

## Join our Team About this opportunity We are looking for a Customer Operations Manager to lead one of the most complex and strategic customer operations within Ericsson, supporting a large-scale telecom operator in Mexico. In this role, you will be accountable for the end-to-end operational and financial performance of a high-impact portfolio, including network rollout, modernization, operations, and related programs. You will act as the primary operational interface with the customer, ensuring delivery commitments are met, while maintaining strong execution control and protecting business performance. This is a high-visibility leadership role, requiring strong execution capability, customer management skills, and the ability to operate in a fast-paced, high-pressure environment. What you will do * Lead the end-to-end execution of operations, ensuring delivery performance against KPIs, timelines, and quality standards. * Act as the main operational point of contact for the customer, managing expectations, escalations, and governance forums. * Coordinate cross-functional teams (engineering, rollout, operations, finance) to ensure aligned and efficient execution. * Drive operational excellence by removing bottlenecks and improving delivery consistency. * Ensure strong financial performance, managing cost drivers, protecting margins, and aligning execution with business targets. * Provide clear reporting on performance, risks, and improvement plans to stakeholders. * Proactively anticipate challenges and drive solution-oriented actions. What you will bring Must have * Proven experience in operations, service delivery, or large-scale infrastructure rollout projects. * Background in Telecom, IT, or infrastructure environments. * Strong customer-facing experience managing complex and high-demand clients. * Experience leading multi-functional teams in matrix organizations. * Solid financial acumen related to project performance (cost, margin, planning). * Ability to operate under pressure and drive execution. * Strong communication skills (Spanish required; English needed) Nice to have * Experience in telecom operators, vendors, or infrastructure ecosystem. * Exposure to large-scale rollout or transformation programs. * Experience interacting with senior customer stakeholders. Why join this role This position offers the opportunity to: * Lead one of the most impactful customer operations in Mexico * Work directly with senior stakeholders in a demanding environment * Drive measurable impact on operational and business performance * Grow into regional or executive leadership roles Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 784565