E2E Service Expert

## Join our Team About this opportunity: At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation. What you will do: \- Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs. \- Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones. \- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment. \- Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies. \- Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas. \- Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses. \- Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency. The skills you bring: \- Ericsson Operations Engine - Mode Of Operations. \- Overall understanding of Automation?. \- Incident management. \- Algorithms. \- Service Quality. \- Customer Experience Improvement. \- AEO E2E Technical Solutions. \- E2E Solution Design. \- Network Performance. \- Service Delivery Business Understanding. \- Quality Assurance. \- E2E Customer Experience. \- Business Process Improvement. \- ITIL Framework.