End User Services Technician I or II

Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; researching non-routine questions; proactively assisting users in effectively utilizing information technology including suggesting specific training; participating in planning of major move/new facility installation projects as requested; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.

This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to third level support following procedures.

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

OR

• 2 year work experience including related experience in technology or Service Desk support

Certification/Licensure Requirements:

• Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency