Associate Director, Digital Marketing - Customer Success

Eulerity is a fast-growing marketing technology company transforming how franchises and small businesses approach digital advertising. Built by former leaders from Google, Facebook, and Yahoo!, our platform combines decades of experience in engineering and marketing to deliver an industry-leading, automated solution. We make it easy to plan, launch, and analyze paid campaigns across Google Search, Meta (Facebook/Instagram), Display, Video, and organic social - all from one intuitive platform.

We believe breakthrough results happen when technology, strategy, and creativity come together. We’re not just a partner, we’re a catalyst, helping our clients reimagine what’s possible and turn vision into impact. By combining automation with human insight, we empower brands to scale smarter, move faster, and grow stronger. Internally, we’re just as committed to growth. We cultivate a culture where ambitious, curious, and driven individuals are empowered to lead, learn, and elevate those around them.

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  Manage a team of Brand Strategists who own the digital strategy and growth of our mid-market client portfolio

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  Provide expert-level guidance on marketing fundamentals, translating paid media, social media management, reputation management, and local listings into actionable strategies for clients

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  Navigate the unique complexities of multi-location and franchise clients, ensuring localized success while maintaining global brand consistency

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  Act as the day-to-day leader, go-to resource, and point of escalation for the Customer Success team

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  Ensure proper client assignments, data-driven insights, and continuing optimal service quality

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  Oversee post-sales efforts to maintain and grow existing mid-market accounts while ensuring quality and cost-effective services

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  Understand complex client marketing objectives and KPIs to steward the successful use of the Eulerity platform

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  Interface with clients through all forms of communication channels

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  Develop processes and procedures to support key touchpoints with end users

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  Work cross-functionally with Marketing, Expansion, Sales, and other departments to provide the best experience for our clients

• 4+ years of Account Management or Customer Success experience, with a proven track record of managing mid-market clients

• 2+ years managing a team required

• Strong foundational knowledge of digital marketing concepts, including paid advertising, organic social media, online reputation management, and directory listings