Manager, Customer Success and Technical Account Management

CanadaRemoteFull Timemid

OtherTechnical Account Management

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Quick Summary

Overview

Everbridge is looking for a strategic,

Technical Tools

OtherTechnical Account Management

Everbridge is looking for a strategic, people-focused Manager of Customer Success & Technical Account Management to lead and develop a team of Customer Success Managers (CSMs) and Technical Account Managers (TAMs) responsible for helping our customers realize measurable value from their investment and achieve long-term success. The Manager, Customer Success & Technical Account Management is a frontline leadership role responsible for people leadership, customer outcomes, service delivery, operational excellence, and retention and growth across an assigned segment of customers. You will empower CSMs to serve as strategic partners focused on business outcomes, adoption, value realization, and customer health, while enabling TAMs to serve as trusted technical advisors focused on solution optimization, technical adoption, resilience, and proactive risk management. You will create an environment where team members can do their best work, customers have a consistent and exceptional experience, and Customer Success operates as a proactive, accountable partner across the organization.

Lead, coach, and develop Customer Success Managers and Technical Account Managers, setting clear expectations and fostering an inclusive culture of customer focus, accountability, collaboration, learning, and operational excellence.

Support team growth through regular one-on-ones, team meetings, performance feedback, career planning, hiring, onboarding, succession planning, and targeted enablement.

Build strong CSM–TAM partnerships, clarify roles, and ensure teams understand each customer’s business objectives, use cases, success criteria, and technical environment.

Coach CSMs on strategic relationships, success planning, adoption, measurable value, and lifecycle risk and opportunity management. Coach TAMs on proactive technical guidance, solution optimization, adoption, and risk mitigation aligned with customer objectives.

Ensure teams communicate customer value through success plans, executive engagement, business and technical reviews, and other strategic interactions.

Monitor customer health and portfolio performance; ensure risks and opportunities are identified early, with clear action plans, ownership, and cross-functional support. Serve as a leadership contact for strategic customers and complex escalations when needed.

Champion the voice of the customer internally, sharing feedback, recurring themes, technical challenges, and product gaps with relevant teams and leaders.

Drive accountability for customer adoption, satisfaction, retention, and expansion. Partner with Sales and Account Management on customer health, renewal readiness, account strategy, and growth opportunities.

Set and evolve KPIs and performance expectations across customer health, adoption, engagement, retention, and service delivery. Use customer and operational data to guide priorities, improve performance, and allocate resources.

Ensure consistent execution of Customer Success and TAM programs, processes, playbooks, and engagement standards. Improve workflows, support capacity planning and portfolio balancing, and help TAM teams deliver customer commitments while managing capacity and utilization.

Build cross-functional partnerships across Sales, Account Management, Support, Professional Services, Product, Engineering, and other teams to resolve customer needs, remove barriers, and improve the customer journey.

Requirements

~1 min read

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

Location & Eligibility

Where is the job

Canada

Remote within one country

Who can apply

Listing Details

Posted: October 8, 2026
First seen: October 8, 2026
Last seen: October 8, 2026

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Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: October 8, 2026

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Everbridge, Inc. is a global software company that provides enterprise software applications to automate and accelerate an organization's operational response to critical events, helping to keep people safe and organizations running. Its Critical Event Management (CEM) platform is used by thousands of organizations worldwide to manage the full lifecycle of a critical event.

Employees

3k+

Founded

2002

Domain

Jobs

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Salary

USD 120000-131500

per year

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