Junior Application Support Engineer

Lviv / HybridHybridentry

OtherApplication Support Engineer

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Quick Summary

Overview

About us: EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments,

Technical Tools

elasticsearchjirasqlb2bcustomer-supportsaas

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

Responsibilities

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Ability to identify and find the root cause of the incident and delegate it to the responsible department
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Collaborate with various departments to resolve client inquiries
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Testing incidents
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Creating documentation

Requirements

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Experience in Customer support (preferably)
Intermediate level of English
Basic knowledge of testing
Understanding of search queries (Elasticsearch, SQL)
Understanding of SDLC model, understanding of a tracking system like JIRA
Experience with browser dev tools, JSON, Postman, etc.
Ability to learn quickly and respond promptly
Good analytical and logical skills

What We Offer

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✓Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

✓3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance

✓Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.

✓Benefit from two Free Fridays each year, limited to one per quarter.

✓Daily catered lunch or monthly lunch allowance.

✓Private Medical Subscription.

✓Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.

✓Gym allowance.

✓Corporate English lessons.

21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!