Technician, Desktop Support

Canada·SparwoodRegular Salariedmid

OtherDesktop Support

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Quick Summary

Overview

Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,

Technical Tools

OtherDesktop Support

Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous Peoples.

EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.

Are you looking for a new career opportunity? Join our team.

What We Offer

~1 min read

At EVR, we're dedicated to supporting our workforce on their unique career journeys.

EVR recognizes our employees' skills, competencies, and performance and offers opportunities with competitive compensation and benefits. We also aim to promote employee health and wellness and provide opportunities for professional development.

We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.

We also believe that our employees are the reason we are accomplishing great things and are committed to supporting them through our many different programs.

About the Role

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Reporting to the Supervisor, End User Computing, the Desktop Support Technician is responsible for the day-to-day delivery of site support services, providing Tier 1 and Tier 2 support for computer hardware, software, and associated peripherals in a mining and industrial environment.

To be successful, we are looking for someone with strong interpersonal and communication skills, along with a self-motivated and collaborative approach to your work. You are customer-focused and capable of delivering training, guidance, and technical assistance in a professional manner. Exceptional attention to detail, adaptability, and the ability to prioritize competing demands in a fast-paced, operational setting are essential.

Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it's biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!

Two Annual Bonus Plans

Comprehensive Benefits Plan

Retirement Package

Health Lifestyle Account

Participate in and adhere to health and safety programs and policies

Provide on-site and remote technical support for desktop computers, laptops, ruggedized devices, peripheral equipment, and software in accordance with corporate and site standards

Install, configure, troubleshoot, and maintain IT equipment in office, operational, and field environments, including workshops and control rooms

Support end users by resolving incidents and service requests, documenting all activity through the IT ticketing system

Collaborate with vendor support, help desk, network operations, and infrastructure teams to diagnose and resolve technical issues

Ensure desktop and endpoint systems integrate effectively with mine systems, including file and email servers, operational technology (OT) applications, conferencing platforms, and administrative systems

Coordinate with procurement and site stakeholders to source hardware and software, assessing operational requirements and defining technical specifications

Assist with maintaining LAN/WAN documentation and, where applicable, site telecommunications and structured cabling systems

Support and maintain local network policies, security controls, access management, and compliance documentation

Deliver end-user training on applications, printers, radios, mobile devices, and other site IT systems

Escalate complex or safety-critical issues to appropriate IT or OT support teams and coordinate external technical support when issues cannot be resolved on site

Minimum of two (2) years of experience in Information Technology within a corporate or industrial technology environment, preferably supporting remote or site-based operations

Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite®

Demonstrated ability to support, troubleshoot, and repair desktop and laptop hardware, including peripheral replacement, system upgrades, and maintenance of legacy systems commonly found in industrial environments

Extensive experience using incident management and ticketing systems to track, prioritize, and resolve technical issues such as Service Now

Solid understanding of computer hardware technologies, remote diagnostic and support tools, client/server networking, and mobile/smartphone platforms

Experience supporting internet and intranet services, including email systems, web-based applications, and modern web browsers

Familiarity with remote support tools such as Goverlan or equivalent remote administration software

Ability to work in a mining or heavy industrial environment, including adherence to strict health, safety, and site access requirements

Valid Class 5 Driver’s License or equivalent, with the ability to travel between site locations as required

The actual base salary offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted. Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.

As part of our recruitment process, EVR uses AI tools to assist with reviewing and summarizing candidate information. Personal information provided in your application and interview may be processed by these tools. Your information will be handled in accordance with EVR’s Recruitment Privacy Policy, which you can view here.

About EVR

EVR is a Canadian steelmaking coal producer. We take our responsibilities to our people, to society and to the environment seriously. The high-quality steelmaking coal EVR produces is an essential input for steel that can be used for constructing products such as wind turbines and critical infrastructure including rail, bridges, hospitals and schools.