Bilingual (Spanish) Commercial Health Call Center Representative

Evry Health is seeking Bilingual Call Center Representatives to support its significant growth. Call Center Representatives provide accurate and thorough information on commercial health plan benefits, eligibility, and claims. You will handle inbound and outbound calls as well as respond to email inquiries from our customers. In this role, you may be responsible for developing processes, call scripts, metrics, and desk top procedures. The role is responsible for delivering an exceptional customer service experience to our Evry members and providers.

 

This role reports to the Director of Operations and indirectly to the Vice President of Operations and should be comfortable partnering with senior leadership daily. At least two years of experience in customer service supporting a commercial health plan (not just Medicare, Medicaid, or Pharmacy) is required. Eligible candidates also must live in/work from the United States in either the CST or EST time zone.

 

We are on a mission to bring humanity to health insurance. Our high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. We strive to ensure members live happier, healthier lives.

 

Evry Health is the major medical division of Globe Life (NYSE:GL). Globe Life has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents. For more than 45 consecutive years, Globe Life has earned an A (Excellent) rating or higher from A.M. Best Company.