Customer Success Intern

About Exly:

Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. 

We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Website: www.exlyapp.com

 Requirements:

• Understand customer’s business and help them leverage Exly’s offerings to the maximum

• Sustain Exly’s growth by ensuring retention 

• Provide unique insights based on customer interactions to support product development 

• Setup processes and systems for customer support

• Handle and resolve customer requests and complaints

Qualifications:

• Interpersonal skills, ability to form strong relationships

• Experience in setting up customer success systems and processes 

• Analytical, ability to identify root cause of issues and fix problem systematically

• Active listener 

• Self-driven & proactive

Benefits:

We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!

• Work from Office

• Collaborative culture

• Vibrant and entrepreneurial work culture

• Healthcare insurance

• Career Growth opportunities