Pharmacy Srvc Assoc - Virtual

United States·Reliant/clearwater-Fl101 - Pinellas ParkNormalmid

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Quick Summary

Overview

The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance,

Technical Tools

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The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

JOB FUNCTIONS

Answers inbound calls to the Pharmacy
Communicates with Patients regarding their medication orders, including verifying order status
Responds to requests and communicates with Lincare Center staff regarding patient medication orders
Places medication refill order in computerized system at patient request
- Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
Submits requests for special orders as needed
Tracks medication packages in various vendor systems such as UPS
Researches order status and delivery at patient or center request
Inactivates patient accounts in computerized system
Processes patient address changes, ensuring accurate address information
Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
Complies with Board of Pharmacy rules and regulations

Education

High School Diploma or General Education Degree (GED), Required

Work Experience

Minimum of one-year clerical/office, Required

Knowledge, Skills, and Abilities

Strong phone, verbal and written communication
Problem solving
Proficiency in Microsoft Office applications
Adequate typing skills (typically 30 -- 40 wpm)
successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe
For Med4Home positions Pharmacy Technician License is required in state of jurisdiction
This position requires use of your own equipment
- Internet Service Type: Cable or Broadband
- Network Firewall on the Internet Connection
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: < 30ms
- Download Speed: Minimum 80 Mbps
- Upload Speed: Minimum 10 Mbps
- Monitor Size: Minimum 20" Dual Monitors
- Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz
- Main Memory (RAM): Minimum 8GB
- Free Disk Space: Minimum 1GB
- Keyboard: Wired (Wireless not supported)
- Mouse: Wired (Wireless not supported)
- Audio: USB Headset (Bluetooth/AUX not supported)
- Network Connector: Wired Ethernet
- Webcam
- OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
- OS Update: Automatic
- Antivirus: Automatic updates, always scan mode
- Windows Firewall (Enabled)
- Supported Browsers: Chrome, Edge (Preferred)
- HIPAA compliant workspace (Room with a door)
- Functional work surface (Desk) and chair
- Distraction-free environment

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.