Solution Architect - Customer Success

The Solution Architect is a technical and consultative leader who bridges the gap between client needs and the delivery of impactful solutions. As subject matter experts, they design scalable, maintainable, and reusable architectures that solve business challenges and support long-term goals.

Engaged from the sales cycle through project completion, Solution Architects collaborate with clients and internal teams to translate requirements into high-level solution designs, identify gaps in out-of-the-box offerings, and define actionable backlogs for engineering teams. They oversee multiple projects in parallel, ensuring solutions are globally applicable, performance-optimized, and built on reusable components.

While not involved in daily coding, Solution Architects review and guide technical deliverables to align with the architectural vision, troubleshoot issues, and implement performance optimizations. They also develop tools, modules, and utilities to improve delivery efficiency. Success in this role demands a strategic mindset, deep knowledge of Feedzai products and adjacent technologies, and the ability to align technical decisions with business objectives. By fostering innovation, championing best practices, and maintaining a client-first approach, Solution Architects reinforce Feedzai’s position as a trusted provider of sustainable and high-performing software solutions.

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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