Associate Sales Support Specialist - US Shift

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues. 

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes
  
  

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth
  
  

• Bachelor’s degree in Mechanical Engineering
• 1-2 years of experience in a sales support or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines
  
  

• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes