Director of IT - Oakland, CA

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Director of IT

We are seeking a hands-on Director of IT to lead technology operations for a newly combined global organization. This role carries a dual mandate: completing a critical integration effort over the next 8–12 months and, more importantly, building and running a scalable, high-performing IT function for the long term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, while owning the performance, reliability, and evolution of the company’s technology environment.

This is not a purely managerial role—we are looking for a leader who can operate at both a strategic and technical level, directly engaging in systems configuration, troubleshooting, and architectural decision-making.

• Own day-to-day IT operations ensuring systems are reliable, secure, and performant
• Establish service levels and build a responsive, unified IT support experience
• Lead incident management processes, including escalation and communication protocols
• Proactively monitor and improve system health and performance

• Drive completion of a major technology integration (8–12 months), including:
• Microsoft 365 and Entra ID consolidation
• Migration from Google Workspace
• Okta decommissioning
• CrowdStrike Falcon deployment
• Next-gen SIEM implementation
• Ensure business continuity, quality, and timeline accountability throughout

• Own Entra ID (Azure AD), including SSO, MFA, conditional access, and provisioning
• Manage Intune across macOS, iOS, and Windows environments
• Lead CrowdStrike Falcon operations and SIEM strategy, including threat detection and response
• Oversee SOC strategy and vendor partnerships

• Administer Slack Enterprise Grid, Microsoft 365, and meeting platforms (Teams/Zoom)
• Ensure tools are reliable, secure, and aligned with business needs

• Lead and unify a global IT team across legacy organizations
• Build a strong service-oriented culture and eliminate “us vs. them” dynamics
• Mentor team members and identify future hiring needs

• Own vendor relationships (Microsoft, CrowdStrike, Slack, etc.)
• Manage IT budget, optimize costs, and lead contract negotiations
• Provide visibility into IT spend and cost-saving opportunities

• Deep, hands-on experience with:
• CrowdStrike Falcon (EDR, policies, response workflows)
• Next-generation SIEM platforms (e.g., Splunk, Chronicle, Elastic, Falcon LogScale)
• Microsoft Entra ID (Azure AD) and identity migrations
• Intune endpoint management across Apple and Windows devices
• Microsoft 365 & Slack Enterprise Grid administration
• Strong foundation in:
• DNS, SaaS environments, and enterprise IT operations
• Large-scale migrations and system integrations

• 10+ years in IT operations, infrastructure, or systems engineering
• 5+ years managing IT teams (people leadership required)
• Experience supporting 200+ user environments across multiple locations
• Proven experience in mergers, acquisitions, or major IT consolidations

• Service-first mindset with strong accountability
• Hands-on, no-ego approach to leadership
• Clear communicator with both technical and non-technical stakeholders
• Comfortable operating in ambiguity with a bias toward action

• Travel: Up to 10% annually for global team meetings and site visits
• Work Authorization: Must be a U.S. citizen or U.S. permanent resident (Green Card holder)