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Fieldnation6d ago
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Provider Experience Coordinator (Night Shift)

Dhaka,DhakaFull-timemid
OtherDirector Of Product, Provider Experience
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Quick Summary

Overview

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform.

Technical Tools
OtherDirector Of Product, Provider Experience
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
 

Why is this role important to Field Nation?
This role is important to Field Nation as it helps deliver a world-class user experience for Providers on Field Nation, elevate quality of work on the marketplace, increase retention and bolster business growth. This position is located in Dhaka, Bangladesh and reports to the Manager, Provider Experience.

 
  • Engage with and reach out to Providers and Service Companies throughout their customer journey, based on the current company strategy.
  • Deliver exceptional customer service and support through support cases, phone, Community, and other customer-facing channels, regarding best practices, escalated issues, and various provider experience and marketplace initiatives.
  • Address Provider concerns about the accuracy of their reputation metrics by improving understanding, building trust, and encouraging best practices that drive reliability and higher service quality across the marketplace. 
  • Promote marketplace quality and product adoption through clear guidance and education on the platform, while also understanding and removing any barriers.
  • Work with the Manager and Content team to help develop and curate content for provider education campaigns, Provider Community, and other communication channels.
  • Collaborate cross-functionally with Support, Marketing, Product, Engineering, and other teams to ensure a positive Provider experience with the product.
  • Moderate user-generated content in the Provider Community to keep discussions productive and engaging for all. Escalate heated discussions and valuable feedback to the Manager.
  • Excellent Communication: Fluent English (speaking, reading, and writing) is essential for regular interaction with US team members, providers, and buyers.
  • Team Player: Ability to collaborate effectively with other Field Nation teams, including Marketplace Provider, Marketing, and Product.
  • Strong Work Ethic & Positive Attitude: A "can-do" attitude and the ability to work well under pressure and handle challenging customer interactions are essential.
  • Night Shift Commitment: Must be committed to working night shift hours.
  • Call Confidence: Comfortable making and receiving calls, and working in a fast-paced environment.
  • Tech Savvy: Proficient with Google Suite tools.
  • Experience in Content Moderation is a plus.
    •  
     
  • This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
  • Shift: 9 hours/day – 5 days per week (Mon-Fri)
  • Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
  • Uttara, Dhaka, Bangladesh (Hybrid)
  • BDT 35,000 - 45,000 Monthly
    • At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
     
    1. Compensation & Financial Rewards
    Because hard work should feel like winning.
  • Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
  • Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
  • Referral Bonus – Incentives for successful employee referrals.
  • Gratuity – Honoring your long-term dedication
  • Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
    • 2. Health & Wellness
    Your body, mind, and family matter.
  • Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
  • Gym Membership – Stay fit, active, and energized.
    • 3. Daily Operations & Office Perks
  • Complimentary Lunch / Dinner – Because good work needs good food.
  • Unlimited Tea & Coffee – Keep the energy flowing.
  • Transportation – Helping you get to work hassle-free.
  • Mobile Data Allowance – Allowances to ensure connectivity.
    • 4. Professional Development
  • Career Development Budget – Dedicated funds for professional learning and growth.
    • 5. Culture, Events & Time Off
    Fostering work-life balance and strong team connections.
  • Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
  • Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
  • Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. 
  • Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
  • Leave Benefits:
  • Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
  • Hajj/Umrah Leave
  • Maternity Leave
  • Paternity Leave

    • Location & Eligibility

    Where is the job
    Dhaka
    Hybrid — some on-site time required
    Who can apply
    Same as job location

    Listing Details

    Posted
    April 28, 2026
    First seen
    May 1, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    3
    Repost count
    0
    Trust Level
    39%
    Scored at
    May 5, 2026

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